Q&A

Delivery Time

Since most of our products are partially and some completely handmade, aswell as made to order, the production time takes about 10 business days. In some seasons the production time might be delayed, due to high demand. In this case we will inform you and keep you updated on your order. 
Every product is made in Bremen, Germany and shipped worldwide. The shipping time varies from 3-4 business days within Germany, 1-2 weeks around Europe and up to 3-4 weeks Internationally. 
All orders come with track and trace option. 

Shipping Costs

The costs vary based on your country, size and weight of the package. However, the cost within Germany start from 3,79€ to 4,99€ and Internationally from 6,50€ to 19,99€. The exact costs will be shown to you during Checkout after entering your Information. All packages are shipped through Deutsche Post (DHL). If the shipment is outside of Germany, in most cases you can track your package through your local post. Example: If it is USA you go through USPS tracking.

Customs Fee 

Unfortunately there is no way for us to know the import taxes and fees for each country. We just know that a few countries charge an import fee prior to receiving your package. While we do our best to keep you informed with shipping delays, it is up to you to know your countries import practices before purchasing. In case you have any questions please contact your local post office. 

Payment methods 

In our shop you can pay with PayPal or via Stripe.

Customized Products

We would really love to help you create a hat perfectly matching your favorite outfit/costume. You are always welcome to contact us at [email protected] to discuss your ideas. Check out our Instagram for inspiration.

Customized Products for Group Performances 

We are always here to help create unique Caps for your group performance. Just email us at [email protected] and we are happy to work with you. For this also check out our Wholesale section below. 

Wholesale

Please email us with your inquire.

For any further questions please feel free to use our Contact Form or email us at [email protected]